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EXIN SIAMP Exam Syllabus Topics:

Topic	Details
Topic 1	Run and Improve: In this part, candidates are tested for their ability to operate the SIAM framework. It also covers improving monitoring the performance and making sure that necessary adjustments are made.
Topic 2	Discovery and Strategy: In this section, the focus is given to identifying service integration needs and designing the SIAM model.
Topic 3	Plan and Build: This section of the exam focuses on defining roles, responsibilities, processes, and technologies for SIAM adoption and deployment.
Topic 4	SIAM Practices Across the Stages: In this section of the exam, the focus is given to the application of core practices throughout the whole lifecycle.
Topic 5	Implement: In this section, the focus is given to using the SIAM framework in action and establishing governance.

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EXIN SIAM Professional Exam Sample Questions (Q40-Q45):

NEW QUESTION # 40
Project NEWGEN was completed against demanding timescales Because of time pressures, ZYX reduced the scope for testing of the end-to-end processes.
- SIAMRUS is the service integrator and also provider of the service desk for the SIAM ecosystem
- ZYXS is the internal service provider for NEWBNK, which is hosted by OUTSCO
- NETSCO provides the wide area network connecting the OUTSCO data center to the banks using NEWBNK.
Since the transition to SIAM, users of NEWBNK have experienced a significant increase in the time taken to fix incidents The ZYX sales team is now experiencing resistance from customers who were expected to migrate to NEWBNK This is affecting the planned rollout of the new application The ZYX sales team has told the customers that the issues were caused by the providers to ZYX not working together, and not the NEWBNK application itself.
What is the best approach for SIAMRUS to improve the situation?

A. Implement a new customer marketing campaign focusing on the benefits of NEWBNK and stress that the issues are temporary and will be resolved M|
B. Use the process forums to mao analyze and improve the end to end processes assigning specific activities to appropriate mdividuals
C. Implement Lean systems thinking in each provider to review and optimize the procedures, eliminating waste within the internal activities of the providers
D. Design and implement a program of organizational change management and skills training with each service provider and measure the success of it

Answer: B

Explanation:
Issue Identification:
Users of NEWBNK are experiencing increased incident resolution times, affecting customer satisfaction and sales.
The problem is attributed to the lack of collaboration among service providers.
Process Forums:
Process forums bring together representatives from all service providers to collaboratively map, analyze, and improve end-to-end processes.
This collaborative approach ensures that all stakeholders have a clear understanding of the processes and their interdependencies.
Mapping and Analysis:
Mapping the processes helps identify bottlenecks, inefficiencies, and areas for improvement.
Analyzing these processes enables the identification of specific issues and the development of targeted solutions.
Assignment of Responsibilities:
Assigning specific activities to appropriate individuals ensures accountability and clarity in process execution.
This structured approach improves coordination and efficiency among the service providers.
Outcome:
Improved process efficiency and collaboration lead to faster incident resolution times and enhanced customer satisfaction.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on Process Integration ITIL 4: Create, Deliver and Support (CDS), Section on Value Streams and Processes

NEW QUESTION # 41
ZYXS service management currently operates a Change Approval Forum (CAF): which is chaired by the ZYXS Service Management and Service Desk Lead, and is meant to be attended by user representatives from each ZYX company.
-In the new SIAM model ZYX is considering using SIAMRUS as the service integrator
-ZYX plans to keep all current service providers, renegotiating and extending contracts where necessary.
-OUTSCO will continue to provide the services for users in ZYXUK
-ZYXS, ZYXD, and the application development team from ZYXUK will become internal service providers The SIAMRUS SIAM model includes a process model for change management. In this model. SIAMRUS will hold an Integrated Change Advisory Board (ICAB) meeting every two weeks, where proposed changes to the services and systems will be reviewed before approval SIAMRUS will mandate the use of their change management toolset by all service providers The CIO is concerned that some of the current service providers may not comply with the SIAMRUS process model for change management Which organizations are most likely to not comply and why?

A. ZYXUK, because there is no need for the development team to attend the ICAB as they are an internal service provider
B. CADSCO, FIELD$CO and MAIL$CO. because commodity service providers provide services to multiple customers
C. OUTSCO, because they use a commodity cloud-based service to monitor the ZYXUK networks and infrastructure
D. ZYXS, because their Service Management and Service Desk Leadis the chair of the current ZYXS CAF

Answer: B

Explanation:
* Context Understanding:In the new SIAM model, SIAMRUS will hold an Integrated Change Advisory Board (ICAB) and mandate the use of their change management toolset by all service providers.
* Commodity Service Providers:Providers like CADSCO, FIELDSCO, and MAILSCO, which offer commodity services to multiple customers, often have standardized processes that may not align easily with customized SIAM requirements.
* Compliance Challenges:These providers may face challenges in complying with specific SIAMRUS processes and tools due to their broad customer base and standardized operations, making it difficult to adapt to specific requirements for ZYX.
* Service Integrator Role:The service integrator (SIAMRUS) needs to ensure that all providers adhere to the integrated change management process, but commodity providers may be less flexible in adopting new tools and processes.
* Impact on Compliance:While internal providers like ZYXS, ZYXD, and the ZYXUK development team are more likely to comply due to their closer alignment with ZYX's internal processes, commodity providers have less incentive and flexibility to adapt.
* Conclusion:CADSCO, FIELDSCO, and MAILSCO are most likely to face compliance issues due to their standardized, multi-customer service models, making them less adaptable to specific SIAMRUS process requirements.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Process Management and Integration
* SIAM Professional Body of Knowledge (BoK), Change Management and Governance Sections

NEW QUESTION # 42
What is unlikely to be included in the outline business case for NEWGEN?

A. Measurements of benefits
B. Boundanes of responsibilities
C. Proposed future services
D. Procedures from internal providers

Answer: D

Explanation:
* Outline Business Case Components:
* An outline business case typically includes the boundaries of responsibilities, measurements of benefits, and proposed future services.
* The business case should provide a clear justification for the initiative, detailing expected benefits, costs, risks, and impact on the organization.
* Boundaries of Responsibilities:
* This section defines who is responsible for what aspects of the project, ensuring clear accountability and delineation of duties.
* Measurements of Benefits:
* This part outlines how the success of the project will be measured, detailing the specific benefits that the project aims to achieve and how these benefits will be quantified.
* Proposed Future Services:
* This section describes the new or improved services that will be offered as a result of the project, giving stakeholders an understanding of what to expect.
* Procedures from Internal Providers:
* Procedures from internal providers typically relate to operational details and specific processes rather than the strategic or high-level overview provided in a business case.
* The focus in the business case is on the what and why, rather than the detailed how, which is more relevant in procedural documentation.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Business Case Development
* ITIL 4: Direct, Plan and Improve (DPI), Section on Business Cases

NEW QUESTION # 43
ZYX has decided on their SIAM strategy and appointed SIAMRUS as the service integrator.
The decision has been made to consolidate services into four service groups (in order of proportion of the services)
- OUTSCO: service desk, desktop and laptop support services, networking, infrastructure support
- ZYXS bespoke application support and development
- ZYXD data centers and hosting
- BANKSCO: BCT and BNK application support
Services from all other current service providers will be transitioned into these service groups as their contracts expire After the service integrator has been onboarded, which of the providers should be onboarded as the first priority?

A. ZYXS
B. O BANKSCO
C. O ZYXD
D. O OUTSCO

Answer: D

Explanation:
Service Proportion Consideration: OUTSCO provides the largest proportion of services, including the service desk, desktop and laptop support, networking, and infrastructure support. Their onboarding is crucial for stabilizing the core service operations.
Service Desk Integration: The service desk is a critical function in the SIAM ecosystem. Ensuring its seamless operation is foundational to managing other service integrations effectively.
Operational Stability: OUTSCO's services are essential for the day-to-day operations of ZYX. Prioritizing their onboarding ensures that the majority of service operations are stabilized early.
Supporting Functions: Once OUTSCO is onboarded, it can support the integration of other service groups more effectively, given its comprehensive service coverage.
Alternative Providers:
BANKSCO (Option A) and ZYXD (Option C) provide specialized services that, while important, do not cover as broad a range of critical functions as OUTSCO.
ZYXS (Option D), although important for bespoke application support and development, does not cover the critical operational infrastructure that OUTSCO does.
Conclusion: Onboarding OUTSCO first ensures that the critical infrastructure and broad range of support services are stabilized, providing a strong foundation for the subsequent integration of other service providers.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Service Onboarding
SIAM Professional Body of Knowledge (BoK), Transition Planning and Support Sections

NEW QUESTION # 44
A consequence of ZYX's SIAM transition is that the small IT team of 5 staff within ZYXUK, who currently develop and support small stand-alone applications, are being displaced, with their roles outsourced to a new external service provider. This external service provider will provide a standardized approach to the development and B support of bespoke applications across all of the ZYX organizations It is hoped that this will allow similar requirements from different ZYX organizations to be identified a more manner The impacted staff is expected to be reluctant to transfer to the new service provider, who is based outside of the UK and has a very different organizational culture B I he project team is concerned that these staff members may either be reluctant to pass on their knowledge of the existing applications, or may leave before knowledge transfer can take place What would be the most effective strategy for handling this risk?

A. Take immediate steps to embed staff from the new service provider, to work alongside the impacted staff members Initiate a coordinated exercise to ensure that all existing documentationregarding the applications is brought up to date.
B. Provide clear communication to the impacted staff regarding why the change is happening, the implications for themselves and the timescales involved. Incentivize some or all of the impacted staff to remain throughout the handover and early life support phases.
C. identify the one or two key members of the team, who have the greatest knowledge of the applications Find these individuals suitable alternative roles within the retained IT capability, to ensure that the knowledge does not leave the organization
D. identify a minimum set of documentation. Task the impact team to produce or update these documents for each application. Put in place a handover process which includes formal review and sign-off of the documents by the new service provider

Answer: B

Explanation:
* Understanding the Context:
* The small IT team is being displaced and their roles outsourced, raising concerns about knowledge transfer and staff retention.
* Communication Strategy:
* Clear and transparent communication is crucial to ensure that staff understand the reasons behind the change, what it means for them, and the timeline of the transition.
* This helps in reducing uncertainty and resistance.
* Incentivizing Staff:
* Offering incentives (financial or otherwise) encourages key staff members to stay during the critical phases of handover and early support.
* This ensures that the knowledge and expertise necessary for a smooth transition are retained within the organization for as long as needed.
* Risk Mitigation:
* This strategy directly addresses the risk of staff leaving prematurely or being reluctant to share their knowledge, which could severely impact the project's success.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Organizational Change Management
* ITIL 4: Create, Deliver and Support (CDS), Section on People Management and Communication

NEW QUESTION # 45
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Latest SIAMP Exam Camp - New SIAMP Exam Format

EXIN SIAMP Exam Syllabus Topics:

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EXIN SIAM Professional Exam Sample Questions (Q40-Q45):

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